{"id":132,"date":"2024-01-29T08:41:32","date_gmt":"2024-01-29T06:41:32","guid":{"rendered":"https:\/\/vmsoftcut.ro\/?page_id=132"},"modified":"2025-06-30T20:40:16","modified_gmt":"2025-06-30T17:40:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/galemidmetal.ro\/en\/refund_returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">1. Made-to-order products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Most of the products offered by <strong>GALEMID SRL<\/strong> I am <strong>custom metal structures<\/strong> or made according to the customer's specific requirements.<br><strong>In accordance with the legislation in force (GEO 34\/2014, art. 16 lit. c)<\/strong>, these products <strong>cannot be returned<\/strong>, because they are executed according to the customer's specifications or clearly personalized.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Standard or in-stock products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For the products <strong>standardized or in stock<\/strong>, which do not require personalization or custom execution, the customer may request a return within <strong>14 calendar days<\/strong> from receipt of the product, under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>the product has not been used, assembled, or damaged;<\/li>\n\n\n\n<li>the product is returned in its original packaging, accompanied by all delivered accessories and documents;<\/li>\n\n\n\n<li>The return shipping cost is borne by the customer;<\/li>\n\n\n\n<li>reimbursement is made within <strong>14 business days<\/strong> from the receipt of the returned product.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Defective or wrongly delivered products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the received product has a manufacturing defect or does not match the placed order, <strong>GALEMID SRL<\/strong> It will fully cover the return costs and will replace or refund the product, as the case may be.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The client is obliged to notify the problem in writing, at the address <strong><a>office@galemid.ro<\/a><\/strong>, within <strong>48 hours<\/strong> from the front desk, accompanying the complaint with photographs and a clear description.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Return procedure<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, please follow the steps below:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Send an email to <strong><a>office@galemid.ro<\/a><\/strong> with the title \u201eReturn Request\u201d;<\/li>\n\n\n\n<li>Include: your name, order number, reason for return, photos (if applicable);<\/li>\n\n\n\n<li>You will receive a response with the return instructions within a maximum of 2 working days;<\/li>\n\n\n\n<li>Upon receipt of the product, we will communicate our decision regarding the return acceptance and refund.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Contact information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>GALEMID SRL<\/strong><br>CUI 25462935<br>Phone: +40 359 800 398<br>Email: <a>office@galemid.ro<\/a><br>Workplace: 49 Vamii St., Oradea, Bihor<br>Registered office: 25 Principal\u0103 Street, Giri\u0219u de Cri\u0219, Bihor<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Produse realizate la comand\u0103 Majoritatea produselor oferite de GALEMID SRL sunt construc\u021bii metalice personalizate sau confec\u021bionate conform cerin\u021belor specifice ale clientului.Conform legisla\u021biei \u00een vigoare (OUG 34\/2014, art. 16 lit. c), aceste produse nu pot fi returnate, deoarece sunt executate dup\u0103 specifica\u021biile clientului sau personalizate clar. 2. Produse standard sau din stoc Pentru produsele standardizate [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-132","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/galemidmetal.ro\/en\/wp-json\/wp\/v2\/pages\/132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/galemidmetal.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/galemidmetal.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/galemidmetal.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/galemidmetal.ro\/en\/wp-json\/wp\/v2\/comments?post=132"}],"version-history":[{"count":3,"href":"https:\/\/galemidmetal.ro\/en\/wp-json\/wp\/v2\/pages\/132\/revisions"}],"predecessor-version":[{"id":351,"href":"https:\/\/galemidmetal.ro\/en\/wp-json\/wp\/v2\/pages\/132\/revisions\/351"}],"wp:attachment":[{"href":"https:\/\/galemidmetal.ro\/en\/wp-json\/wp\/v2\/media?parent=132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}